Customer Feedback

Candles and Karma Customer Feedback

Find out more about us here

At Candles & Karma we are always trying to improve our customer service. We take pride in the way we package our customer orders and try to make each one a little bit special regardless of how big or small it is.
 
We value and welcome comments from our customers - it's the only way we can find out if were doing something right or wrong.
 
Here are some comments received from our customers-

RECEIVED 4TH FEBRUARY 2012 - Hello I ordered from you yesterday and couldn't believe it when the postie was there on the doorstep with my package. Fantastic communication and old fashioned customer service that i've not experienced in ages. I loved the care and attention to detail and I've posted a big plug for you on Facebook, because really amazing service should be supported. - Abbigail, Stroud

RECEIVED 27TH JANUARY 2012 - I received my order today, it was really quick, thank you so much for the personal touch I'm sure I will be ordering from you again shortly, - Carol, Crawley

 
RECEIVED 26TH JANUARY 2012 - I'd just like to say thank you. Gorgeous scented oils, beautifully packaged and handled, incredibly fast postage, impeccable communications and a SPECIAL TREAT as well. WOW, thank you so much. - Sylvia, Glastonbury.
 
RECEIVED 8TH JANUARY 2012 - As a first time customer I was very impressed with the ear candles and aromatherapy oils I received - and the free
gift was lovely. I have recommended this website and will be purchasing again - Sophie, Hullbridge, Essex 



RECEIVED 2ND JANUARY 2012 - Just wanted to say thank you, parcel turned up when promised and it was wrapped with care and attention so a
joy to open - , like being given a present, will be shopping with you again. Fiona, Woking.



RECEIVED  1ST JANUARY 2012 - Thank you so much for my order received recently, it came so quickly and was beautifully packaged. I will 
certainly recommend you to my friends. - Maureen, Rugby.



RECEIVED 19TH DECEMBER 2011 - Just to let you know the candles arrived, thank you for the little extra, much appreciated. - Ann, Leicester.



RECEIVED 14TH DECEMBER 2011 - My order has arrived, thank you for the gorgeous packaging, a real delight to receive. - Katherine, Lancaster.



RECEIVED 11TH DECEMBER 2011 - I would like to say again how pleased I am with a lovely wrapped parcel and how fast the delivery was, I will 
be a returning customer. - Christine, Norton Lees



RECEIVED 9TH DECEMBER 2011 - Thank you very much indeed. I am impressed by your company. Your customer service is excellent and you
always go that extra mile.  The hand written cards are a nice touch and i have extolled the virtues of your company to my work colleagues and
passed out cards to them.  - Claire, Peterborough.



RECEIVED 8TH DECEMBER 2011 - My order has arrived safely today. I am writing to say thank you for a fast and efficient service. I will certainly be
using you again. - Ann Marie, Redditch. 



RECEIVED 30TH NOVEMBER 2011 - I would just like to say what a wonderful service you have got. I was very pleased that my oil was so beautifully
wrapped, it is the best wrapped parcel I have ever seen. I will certainly return and will be forwarding your details onto family and friends. Thanks
again!! - Christine, Sheffield.



RECEIVED 29TH OCTOBER 2011 - I have been buying my simmering granules now from you for a whileand think you do an amazing job, can't
praise you enough. - Stevie, Edinburgh.


RECEIVED 14TH OCTOBER 2011 - Thanks for express delivery and free gift, much appreciated. - Kenneth, Milton Keynes.



RECEIVED 22ND SEPTEMBER 2011 - Received my order thank you and thank you for the little extra gift, I will be ordering from you again. - Christine
East Kilbride. 
RECEIVED 19TH SEPTEMBER 2011 - Yet again a fantastic parcel came to my door with a lovely personal touch with a message in a card that I put on my beauty display cabinet, all items individually wrapped and cared for.
and my lovely three bars of beautifully soaps yes that's rite three not one bar... so as I need more stock I'm going to order more items now. many many thanks love and light - Louise, Sutton in Ashfield.

RECEIVED 26TH AUGUST 2011 - Ordered Sunday in my burner Tuesday! Thank you so much for a brilliant service and the freebies. My favourite perfume in a soap bliss! Thanks again, be back soon. - June, Sheffield


RECEIVED 23RD AUGUST 2011 - I had to drop you a line to say an overwhelmed thank you. I ordered Hopi Ear Candles from you which I received today. Beautifully packaged it was a shame to open them but when I did the beautiful free gift topped it off wonderfully. The candles were very economical and beautiful too. I'm taking the time to say a massive thank you and well done for exceptional service.- Louise, Wigan


RECEIVED 16TH AUGUST 2011 - My order arrived today and I just wanted to say thank you. Not only for the very speedy delivery, but also because of the beautiful way the candle was wrapped, and also for the unexpected gift. All of this is very much appreciated and I will definately be ordering from you again. Melanie, Berkshire


RECEIVED 16TH AUGUST 2011 - Just wanted to say thank you for my order which arrived today. Not only did you send this really quickly but it was beautifully packaged and presented. - Jill, Reading


RECEIVED 9TH AUGUST 2011 - Thank you so much for posting this immediately. I was shocked to receive it the very next day. Not only that but the lovely way with which it was packaged, it made me smile for the first time that day when I received it. I was so surprised and pleased I immediately told my sisters and female friends, thank you again. Jeanine, Nottingham 


RECEIVED 9TH AUGUST 2011 - What amazing service. The packaging is wonderful, especially with the gift. So refreshing to find a company that cares for it's customers. - Katie, Surrey


RECEIVED 5TH AUGUST 2011 - Just to let you know my candles arrived safely along with the lovely free gift. I would like to thank you for your excellent service and wonderful attention to detail and will be more than happy to all my friends. Thanks again. - Ian, Cumbria


RECEIVED 3RD AUGUST 2011 - Hi there! I must say a huge thank you for your package. I ordered due to your fantastic range, however your sublime presentation and packaging was a delightful suprise! I am deeply impressed and flattered by your services,
thank you for making my day. I will recommend you to family and friends. - Poorna, Basildon


RECEIVED 7TH JULY 2011 - Hi there, just wanted to say a massive thank you, the item came the next day WOW, and the packaging and lovely card and crystals were fantastico, as I'm a crystal healer so that was the perfect gift...many thanks and will do business with you again...regards - Louise, Nottinghamshire
 
 
RECEIVED 29TH JUNE 2011 - I just wanted to thank you for my order which I received from you the other day. The time and care with which my parcel had been wrapped was equisite. It was a pleasure to receieve my order! Will definately be shopping with you again - Thank you - Vicki, Walsall

RECEIVED 27TH JUNE 2011 - Just want to say how wonderful it was to receive my order I placed with you last week. A brightly wrapped parcel with an ornate address label opened up with brightly coloured tissue paper, a lovely note and an extra little something, plus of course my order. Only one word can describe it .......... perfect! Thank you - Andrea, Norfolk


RECEIVED 21ST JUNE 2011 - Hi I have just received my second order off you, packaging lovely and bright and thank you card, what a lovely idea. Will continue to use your company and highly recommend to friends - thank you. Jayne, Staffordshire


RECEIVED 21ST JUNE 2011 - I received a pair of rose and lavender ear candles today (After only ordering yesterday, June 20th) and I just had to take the time to express my appreciation. Considering this was just a little order, it was such a personal package, ordering things online is always fun but when it comes brightly packaged with a personal message, it really made me smile. Thank you for obviously taking the time to make the order special. Melissa, Willenhall, West Midlands

RECEIVED 25TH MAY 2011 I have just received my parcel and you truly have made my day!  Parcel was lovely and bright, packaged so well, (with my fave coloured tissue paper too!!) Candles all packed nicely and a lovely card and CD. Such a beautifully put together parcel , with a lot of thought, care and love, Thank you so much. I will be ordering from you again, your customer service is the best I've come across. Keep up the good work. - Zanny, Grantham


RECEIVED 11TH MAY 2011 Hi Thank you so much for my order which arrived yesterday. It was all so beautifully wrapped and the extra incense cones and chakra crystals gift made it all really special! I wasn't expecting such a wonderful level of service as that, it made my day! I will definitely come back to you again soon, and will highly recommend you to my friends and colleagues. Lois, Witney, Oxon

 
RECEIVED 5TH MAY 2011 - I just wanted to say a big thank you for the very fast delivery of the Hopi ear candles that I ordered. I was absolutely delighted with the pretty yellow paper wrapped box & it was like opening a present with all the beautiful paper it was wrapped in, the card (particularly as it not only had my name printed inside but also handwritten on the envelope) and the gift of the Chakra stones. Thank you so much the personal touch is appreciated. Carly, Heanor, Derbeyshire.

 
RECEIVED 27TH APRIL 2011 - Just received my order today..wow, I'm so glad I found your site. The oils were so cheap and the lavender spray gorgeous. And so beautifully packaged too! Thank you so much - Sue, Bedfordshire

 
RECEIVED 15TH APRIL 2011 - I have received my items today and am more than satisfied. Talk about going the extra mile?
Amazing. Thank you. - Frances, Scunthorpe

 
RECEIVED 4TH APRIL 2011 - I received my parcel this morning thank you. And what a lovely package it was.
In these days of impersonal service it was a real treat to open an attractively wrapped box that contained a little letter and free gifts.
Ten out of ten! I can assure you repeat orders are guaranteed, All the best, - Steve, Kingston-upon-Hull, Yorkshire

 
RECEIVED 3RD APRIL 2011 Thank you very much for the above order, for its presentation, lovely personal notes and gifts, this has assured you of my future custom how very pleased I was, thank you again - Kay, Preston

 
RECEIVED 31ST MARCH 2011 I received the candles which are great and will be ordering more stuff with yourselves in the near future. Would just like to say thank you for the lovely gift and messages with it. It makes all the difference. - Joanne, Letchworth, Hertford

 
RECEIVED 22ND MARCH 2011 Many thanks I received my candle today and lovely free gift which was a fabulous touch thank you will definately order again from youselves , packaging was gorgeous and was such a shame to spoil it :) Thank you again look forward to buying from you again - Allison - Newcastle Upon Tyne

 
RECEIVED 10TH MARCH 2011 I just wanted to say thanks for sending my order - the two pots of Seaweed and Aloe Aromatherapy Eye Gel. After placing the order, they arrived very quickly and I was very touched by the the beautiful packaging, gift and messages - nice one! Thanks so much for all your efforts and thoughtfulness; I'll recommend you wherever I can and will hopefully deal with you again.
- Vincent, Crawley, West Sussex
 
RECEIVED 1ST MARCH 2011 Just wanna say thanks for such good service, so quick, deffo be getting more orders from me - Chrissy. Kent

 
RECEIVED 19TH FEBRUARY 2011 Sorry about the belated thank you but I wanted to say how lovely it was to receive an order so beautifully wrapped and presented.  The free gift was also much appreciated.  I shall certainly be shopping with you again and recommending you! - Karen, Milton Keynes. Bucks

  
RECEIVED 11TH FEBRUARY 2011 Thank you so much for the products, will definately be telling others of your fantastic customer services skills Naima - South Yorkshire

 
RECEIVED 5TH FEBRUARY 2011 Just wanted to say how pleased I am with your product and service. Your are the cheapest stockists of the candles I ordered, and with next day delivery I will definately be ordering from yourselves again, and will also be recommeding you to me friends. Mandy - Bewbush, West Sussex.

 
RECEIVED 8TH JANUARY 2011 Wow! Any customers that havent tried the candle range yet,really should! I have been using Cards,Candles & Karma now for 2 years & the service & care is still the same today as when i first started buying.This company is second to none.
May the angels always bless you.Debra x - Debra, Burnley, Lancashire

 
RECEIVED 28TH OCTOBER 2010 Received my order this morning.I am so impressed with, not only the speed of delivery after ordering but the beautiful way it was packaged and the lovely note enclosed. The attention to detail is wonderful. The jute bag enclosed is so cute and ideal. Thank you so much for a extremely impressive service. I will definately continue to purchase from you and would highly recommend you to others - May - Essex.
 
RECEIVED 17TH AUGUST 2010 I have just received a birthday package from my sister via your emporium and am really delighted with the contents and the tasteful way that they were packaged. Thank you for taking such pains to ensure that the parcel was a joy to receive. I will certainly be returning to your website again and will also recommend you to others. - Clare, Kent

  
RECEIVED 6TH AUGUST 2010 Just wanted to say thanks for the speedy dispatch (received on wednesday) and for a great item which was beautifully presented - it makes a difference... Jayne - Leicestershire

 
RECEIVED 8TH JULY 2010 Just wanted to say that I received my order from you today and was so pleased with both the contents and the gorgeous packaging, it felt like Christmas opening it ! Lovely to see that you take the time to make it extra special to receive, thanks again and angel Blessings to you, Michelle. - Walsall, West Midlands

 
RECEIVED 24TH JUNE 2010 Just to say that I collected my parcel from the sorting office earlier today and was delighted with the beautiful way the simmering granules were presented, and also thank you very much for the gift of the angel candle which was very kind. - Rosemary, Surrey
 
RECEIVED 22ND JUNE 2010 My first order from this site arrived today and I felt I really must comment on how much I really appreciate the 1st class received. From ordering right through to the packaging itself I could not find fault. Keep up the fantastic job! I will definately return...Mandy. - Mandy - Ulverston

 
RECEIVED 19TH JUNE 2010 Just received my products - all fabulous, super quick delivery and SO BEAUTIFULLY WRAPPED.... Thank you. Linda, West Chiltington, West Sussex

 
RECEIVED 7TH JUNE 2010 - Order received, thanks very much. Excellent service, speedy delivery and lovely products. Will definitely order again. - Lorraine, Preston, Lancashire

 
RECEIVED 5TH JUNE 2010 - Hi, I just received my First Order from you today, the day after I ordered it. I do not think I have ever received anything that has been so Beautifully Packaged with such care. Also the extra Granules was a very kind touch, I was so pleased with my order I will definitely order from you again. I have no hesitation recommending your Website to other people. With Many Thanks. Best Wishes - Lynda, Bury St Edmunds

 
RECEIVED 8TH MAY 2010 - Order received - very impressive both speed and the way the items are packed - I will very likely deal with you again.  Regards & thanks - Anne, Middlesex

 
RECEIVED 29TH APRIL 2010 - My items arrived today and I must say that I am very pleased with not only the products but with the packaging too. I have never recieved anything so thoughtfully packed, the personalised note was also a very nice touch and made me feel valued as a customer - Adam, Northampton

 
RECEIVED 23RD MARCH 2010 - Wow! I'm so impressed!! Even more than the emails that I received now the actual package arriving. I purchased these for my mum, who found your website and asked me to order them for her, she received the box this morning, and everything has come in such an amazing package My Mum was very surprised with how everything was wrapped up !!! Amazing service! Well done! - Antony, Great Yarmouth.

 
Excellent service once again. Goods arrived promptly and packaged well, order processing emails received. Lovely to do business with. Thank you - Mrs E J McDonald, Worcester

Just a quick line to let you know my package arrived safely, thank you, and thank you for posting out so quickly. It was a pleasure to open and I am so pleased to have been able to buy the fig and cassis granules, as this is my favourite....and at such a good price too. Thank you also for my discount voucher, I shall make sure I use it. It has been a pleasure buying from you and I shall be back. -Wendy Derbyshire.

Many thanks for such a fast delivery and the complimentry packs are much appreciated. Superbly packed. - Andy, Isle Of White
 
The site was easy to use and payment was secure. The delivery was quick and packaging was great. The presentation of the products was fantastic. Overall a great store and I will buy from again. - Kimberley, Middlesborough
 
Fast delivery, beautifully packaged....a real treat! I will certainly use this seller again and recommend to anyone who requires a little luxury through the letter box. - Loraine, Fife
 
Just wanted to say a big thank you for my order. It was so delightfully packed. The company has really excelled in the packing - it was just like Christmas. And the goods were just what I wanted. I will be back. - Maureen, Essex
 
I have today, despite the snow received 2 delightful heart tea light holders. They were beautifully and thoughtfully wrapped  - what a joy! Thank you I am really pleased with them and hope they will magic more love in my life. Best Wishes. - Claire, Northamptonshire.
 
Hi, Just wanted to say thanks. I appreciate the time and care that you took when packaging my recent order, and for the free gift of the candle. It makes a change to deal with people who take customer satisfaction seriously. I will definately be shopping with you again. - Sue, Wirral, Cheshire
 
Cards, Candles & Karma offered a brilliant and speedy service, as a result they are now one of my favourite sellers, huge thanks. - Sylvia, Scunthorpe
 
When my first order from CCK arrived I was so pleased! The packaging was thorough and the overall presentation was gorgeous - that's something you don't get from every seller. I was happy with my purchase and will be back for more again soon. Best Wishes Christina. - Christina, Crawley, West Sussex
 
After receiving my first order I placed another...this sellersproducts are excellent value for money and the service second to none. I shall be recommending to all my friends and family. In fact so good is this seller I shall buy from no one else. - Debra, Burnley, Lancashire
 
Fantastic business ethics this company is first class, well done, no matter how little you spend you are valued. - Debra, Burnley, Lancashire
 
Don't just take our customers word for it...try us out yourself . If you have any comments you would like to make please contact us by

  

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